You may return an item for refund or replacement within 30 days of the shipment date for non-perishable item. If your not completely satisfy with your perishable item such as flowers, we will refund or replace your flower without questions ask. Delivery and shipping charges are non-refundable. All returns must be accompanied by the reciept or packing slip. When you return an item, follow the instructions on the reciept or packing slip, and most importantly, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
Your reciept or packing slip will indicate where you need to send your return. In general, though, you may return merchandise to:

          Anna's Flowers and Gifts
    654 South Broadway Georgetown, Ky 40324

If any reason you want to contact regarding your order, please feel free to do so thru email at Sales@annasflowersandgifts.com and we will be happy to assist you 24/7 business day and we'll send you our reply as soon as possible.